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Frequently Asked Questions (Using Skype
for Voicent) Skype related Knowledge Base Articles Skype is a popular internet phone (VOIP) company, which is like your traditional phone company, except Skype calls are made over the internet, instead of landlines. 2. What do I need to use Skype? First,
download and install Skype 3.8,
try it, then
subscribe
If you want to have a regular phone number associate
with your Skype account, you need to have a
SkypeIn number.
It is highly recommended that you use a good quality
headset, especially those with noise cancellation features. For
example, we use Creative HS-600 headset, which is certified by Skype.
Click here to buy Skype certified hardware.
3. What are the advantages of using Skype with Voicent? You do not need a voice modem in order to make phone calls. Also calls made over Skype are a lot cheaper than traditional landlines. You can make calls from any PC (desktop, laptop) running Windows XP, Vista. You can make calls through wired internet connection, as well as wireless internet connection. You can make calls any where you go, as long as you can access to the internet. 4. Can Voicent make multiple phone calls with Skype? Please note if you are using the recently released Skype 4.0, it is recommended you switch back to version 3.8 for running multiple Skype instances. To download 3.8, go to Skype download page, and scroll down to the end and click the link labeled previous version of Skype. We are working on a new release that will better support release 4.0. Yes. All you need to do is set up different Windows user account for each Skype instance. These windows user account can share the same Skype account, or use different Skype account. If you anticipate heavy usage on your Skype account, please take a look at Skype Fair Usage Policy and Blocked Skype Account. We strongly recommend use a separate Skype account for each line. Fail to do so might risk your account being blocked by Skype. You can manually start multiple instances of Skype. On Windows 2000/2003/XP, you can run Skype using a different Windows user account by the following two methods: 1. Right click on the Skype icon while pressing down the Shift key, select Run As... from the popup menu. Enter the windows user name and password. 2. Select Windows Start Button > Run..., then type in the following command: runas /user:username "C:\Program Files\Skype\Phone\Skype.exe" where username is the Windows user account name. On Windows Vista, the above methods are not working. This is a limitation of Skype. To run multiple Skype instances, please do the following: 1. click on the Skype icon to start Skype, sign in. (It is important to have one instance running on the current login session, so you can see error messages from Skype) 2. From Windows start button, select Switch User. Login to a different Windows user account, start Skype, and sign in. You can use the same Skype account to sign in, or choose a different one. For heavy usage, please use a separate Skype account for each line. Do not log out, instead do a Switch User. 3. If you want to run another Skype instance, please repeat step 2. Otherwise, switch back to the original login session. Click on the Voicent Gateway icon, click STOP/START button to restart the gateway. If you have programs like BroadcastByPhone running, you also need to restart it. Click here for an example of starting multiple skype instances on Vista. 5. Which Skype version is required by Voicent? You need release 3.0 and later. We recommend you use the latest release. 6. How do I configure Voicent for using Skype?
Please see: Voicent and Skype. 7. How do I specify phone numbers to call? For regular telephone numbers, specify the full 11 digit number including the area code and country code. For example, 1 408-725-7578, where 1 is the country code used by Skype for US phone numbers. You could ignore the country code 1 and specify 10 digit number (408-725-7578) when the dialing rule on Voicent Gateway is set to add 1 to 10 digit number. (Gateway > Setup > Option > Outbound). For Skype user, use the prefix skype: followed by the Skype user name. For example, skype:echo123. 8. How many lines can I have on one PC using SKYPE? You can have as many lines as your computer allows. The more CPU power and more internet bandwidth you have, the more lines your computer can support. For example, we have call center customers using more than 30 lines per PC. We do not see issues for using 100 lines per PC when Skype rolls out release 4 (currently in beta). For more detailed hardware requirement, please see Hardware Requirements when using Skype. Please also take a look at Skype
Fair Usage Policy if you have
unlimited calling plan.
9. Is the price same as the one published for when using modem? Yes. Voicent offers the same software license price whether you choose to use modem or choose to use Skype. 10. How do I setup my Skype Caller ID display? Please open Skype window, select Account from the main menu, choose View your account.... then select Caller Identification. 11. Can I record by phone using Skype? Yes, please see Skype Record by Phone. 12. I have Skype running but Voicent does not recognize it? In most cases, this is because the Skype start mode is set to auto instead of manual. Please open Voicent gateway, select Setup > Options > Skype, and make sure the mode is set to manual.
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