Call Center CRM Overview
Voicent's Call Center CRM (Customer Relationship Management) program is a software tool for managing customer interactions that is automatically integrated with the rest of your installed Voicent software. Call Center CRM enables you to customize and organize your customers' data to your liking.
Call Center CRM contains the following features:
- Automatically tracks all customer interactions by phone, text message, and email
- The ability to design and manage various marketing and sales campaigns
- Automatically displays relevant customer information to connected agents
- Auto-saves customer choices for preferred level of contact