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    Voicent Tutorials and Examples
  • License Information
    • CRM Dashboard
      • Introduction
        • Overview
          • First Time Connection to Gateway
            • Manage Gateway Hosts
            • Personalization
              • Login logout and Exit
                • Personalize Windows
                  • Screen Popups
                    • Use the Built in Browser
                    • Phone Calls
                      • Make an Outbound Call
                        • Answer an Incoming Call
                          • Use Dialpad Hold Transfer Park and Record a Call
                            • Use Dialpad Click to Play Audio
                              • Call Notes and Disposition
                              • CRM Integration
                                • Use CRM
                                  • Manage Callbacks
                                  • Voicemail and Call Forwarding
                                    • Voicemail
                                      • Call Forwarding
                                      • Advanced Options
                                      • Call Center Software
                                        • Introduction
                                          • Overview
                                            • Setup Gateway and Dashboard
                                            • Preparation
                                              • Enable Call Center Manager
                                                • Call Center Manager Connection
                                                • Manage Agents
                                                  • Create And Delete Agents
                                                    • Setup Agent Custom Field
                                                      • Setup Agent Read, Write Permissions
                                                      • Monitoring
                                                        • Call Center Control Window
                                                          • Call Center Monitor Performance
                                                            • Call Center Monitor Line
                                                              • Call Center Monitor Agent
                                                              • Advanced Topics
                                                                • Set Call Center Drop Rate
                                                                  • Rules Engine
                                                                • Appointment Reminder
                                                                  • Introduction
                                                                    • Overview
                                                                      • Setup Gateway
                                                                      • Customization
                                                                        • Customize Appointments
                                                                          • Manage Contacts
                                                                            • Categories and Rooms
                                                                              • Customize View
                                                                              • Make Appointment
                                                                                • Create New Appointment
                                                                                  • Modify or Delete an Appointment
                                                                                    • Check Reminder Call Status
                                                                                    • Message Management
                                                                                      • Message Designer
                                                                                        • Record Audio by Phone
                                                                                          • Record Audio by Microphone
                                                                                            • Record Text to Speech
                                                                                              • Use Professional Recording Studio
                                                                                              • Gateway Settings
                                                                                                • Setup Dialing Rule
                                                                                                  • Setup Call Transfer
                                                                                                    • Setup Text to Speech
                                                                                                    • Software Integration
                                                                                                      • Import File
                                                                                                        • Import Appointment
                                                                                                          • Command Line Interface
                                                                                                            • Web (HTTP) Interface
                                                                                                            • Enterprise Edition
                                                                                                              • Enterprise Edition Overview
                                                                                                                • Run Auto Reminder as a Server
                                                                                                                  • Run Auto Reminder as a Client
                                                                                                                    • Multiple Users
                                                                                                                  • IVR
                                                                                                                    • Introduction
                                                                                                                      • Overview
                                                                                                                        • Components
                                                                                                                          • Installation
                                                                                                                          • Lesson 1 - Elements and Prompts
                                                                                                                            • Lesson 1 Overview
                                                                                                                              • Create an Element
                                                                                                                                • Create a Prompt
                                                                                                                                  • Verify Password
                                                                                                                                    • Incorrect Password
                                                                                                                                      • Call Flow Diagram
                                                                                                                                        • Deploy Application
                                                                                                                                          • Test Lesson 1
                                                                                                                                          • Lesson 2 - Variables
                                                                                                                                            • Lesson 2 Overview
                                                                                                                                              • Create a Variable
                                                                                                                                                • Update Variable
                                                                                                                                                  • Use Variable
                                                                                                                                                    • Log Caller ID
                                                                                                                                                      • Test Lesson 2
                                                                                                                                                      • Lesson 3 - Record Voice Message
                                                                                                                                                        • Lesson 3 Overview
                                                                                                                                                          • Create a Record Element
                                                                                                                                                            • Create a Choice Element
                                                                                                                                                              • Listen to Recorded Message
                                                                                                                                                                • Test Lesson 3
                                                                                                                                                                • Lesson 4 - Run External Programs
                                                                                                                                                                  • Lesson 4 Overview
                                                                                                                                                                    • Create a Run Program Action
                                                                                                                                                                      • Create a Voice Message Variable
                                                                                                                                                                        • Use Variable as Program Argument
                                                                                                                                                                          • Test Lesson 4
                                                                                                                                                                            • Use Windows Batch File
                                                                                                                                                                              • Edit Run Program Action
                                                                                                                                                                                • Test Lesson 4 Part 2
                                                                                                                                                                                • Lesson 5 - Design for BroadcastByPhone
                                                                                                                                                                                  • Lesson 5 Overview
                                                                                                                                                                                    • Create Outbound IVR Application
                                                                                                                                                                                      • Create a Column Variable
                                                                                                                                                                                        • Use Column Variable
                                                                                                                                                                                          • Set Audio Message
                                                                                                                                                                                            • Select Outbound IVR Application
                                                                                                                                                                                              • Edit the Windows Batch File
                                                                                                                                                                                                • Test Lesson 5
                                                                                                                                                                                                • Lesson 6 - Communicate with a Website
                                                                                                                                                                                                  • Lesson 6 Overview
                                                                                                                                                                                                    • Create an HTTP Action
                                                                                                                                                                                                      • Edit the Windows Batch File
                                                                                                                                                                                                        • Deploy IVR Applications
                                                                                                                                                                                                          • Test Lesson 6
                                                                                                                                                                                                          • Lesson 7 - Improvements and Resources
                                                                                                                                                                                                            • Lesson 7 Overview
                                                                                                                                                                                                              • Use Text to Speech Engine
                                                                                                                                                                                                                • Use Pre-Recorded Audio
                                                                                                                                                                                                                  • Use a Multi-Line System
                                                                                                                                                                                                                    • Resources
                                                                                                                                                                                                                    • Advanced IVR Tutorial (Developers)
                                                                                                                                                                                                                      • Lesson 1 - Integrate with IVR Applications
                                                                                                                                                                                                                        • Advanced Lesson 1 Overview
                                                                                                                                                                                                                          • Update Call Flow Diagram
                                                                                                                                                                                                                            • Create a Java Action
                                                                                                                                                                                                                              • Write a Java Class
                                                                                                                                                                                                                                • Run a Java Action
                                                                                                                                                                                                                                  • Use Action Return Variable
                                                                                                                                                                                                                                    • Update the Windows Batch File
                                                                                                                                                                                                                                      • Add a Run Program Action
                                                                                                                                                                                                                                        • Test Lesson 1
                                                                                                                                                                                                                                        • Lesson 2 - Integrate with Relational Database
                                                                                                                                                                                                                                          • Advanced Lesson 2 Overview
                                                                                                                                                                                                                                            • Learn About Relational Databases
                                                                                                                                                                                                                                              • Java Class using JDBC
                                                                                                                                                                                                                                                • Create a Check Password Java Action
                                                                                                                                                                                                                                                  • Determine Transition with Java Action
                                                                                                                                                                                                                                                    • Get More Info from Database
                                                                                                                                                                                                                                                      • Use Database Action
                                                                                                                                                                                                                                                      • Lesson 3 - Room Reservation Example
                                                                                                                                                                                                                                                        • Reserve a Room Overview
                                                                                                                                                                                                                                                          • Create a Database
                                                                                                                                                                                                                                                            • Authenticate Callers
                                                                                                                                                                                                                                                              • Collect User Input
                                                                                                                                                                                                                                                                • Email Confirmation
                                                                                                                                                                                                                                                                  • Cancel Reservation
                                                                                                                                                                                                                                                                    • Test the Complete Program
                                                                                                                                                                                                                                                                • Voicent Gateway
                                                                                                                                                                                                                                                                  • General Information
                                                                                                                                                                                                                                                                    • Gateway Hosts
                                                                                                                                                                                                                                                                  • Legacy Tools
                                                                                                                                                                                                                                                                    • Auto Dialer
                                                                                                                                                                                                                                                                      • Auto Dialer Introduction
                                                                                                                                                                                                                                                                        • Overview AutoDialer
                                                                                                                                                                                                                                                                          • Setup Gateway and Dashboard AutoDialer
                                                                                                                                                                                                                                                                          • Auto Dialing List Management
                                                                                                                                                                                                                                                                            • Import and Export List AutoDialer
                                                                                                                                                                                                                                                                              • Converting Excel to CSV File AutoDialer
                                                                                                                                                                                                                                                                                • Import From a CSV file AutoDialer
                                                                                                                                                                                                                                                                                  • Export To a CSV file AutoDialer
                                                                                                                                                                                                                                                                                    • Converting CSV to Excel File AutoDialer
                                                                                                                                                                                                                                                                                    • Insert, Edit, Delete Row and Column AutoDialer
                                                                                                                                                                                                                                                                                      • Add Entries Manually AutoDialer
                                                                                                                                                                                                                                                                                        • Generate List AutoDialer
                                                                                                                                                                                                                                                                                          • Clean, Exclude, Sort, and Check DNC List AutoDialer
                                                                                                                                                                                                                                                                                          • AutoDialers Message Management
                                                                                                                                                                                                                                                                                            • Auto Dialer Message Designer
                                                                                                                                                                                                                                                                                              • Auto Dialer Record Audio by Phone
                                                                                                                                                                                                                                                                                                • Auto Dialer Record Audio by Microphone
                                                                                                                                                                                                                                                                                                  • Auto Dialer Record Text to Speech
                                                                                                                                                                                                                                                                                                    • Auto Dialer Use Professional Recording Studio
                                                                                                                                                                                                                                                                                                    • Autodialer Campaign Management
                                                                                                                                                                                                                                                                                                      • Auto Dialing Options
                                                                                                                                                                                                                                                                                                        • Auto Dialer Campaign Options
                                                                                                                                                                                                                                                                                                        • Integration
                                                                                                                                                                                                                                                                                                          • Auto Dialer Integration
                                                                                                                                                                                                                                                                                                            • Auto Dialer Enterprise Edition
                                                                                                                                                                                                                                                                                                              • Auto Dialer Enterprise Overview
                                                                                                                                                                                                                                                                                                                • Multiple Campaigns Auto Dialer
                                                                                                                                                                                                                                                                                                                  • Utilize Script Auto Dialer
                                                                                                                                                                                                                                                                                                                    • Command Line Auto Dialer
                                                                                                                                                                                                                                                                                                                  • Text Message Marketing
                                                                                                                                                                                                                                                                                                                    • Introduction
                                                                                                                                                                                                                                                                                                                      • Overview
                                                                                                                                                                                                                                                                                                                        • Setup Gateway
                                                                                                                                                                                                                                                                                                                        • List Management
                                                                                                                                                                                                                                                                                                                          • Import and Export List
                                                                                                                                                                                                                                                                                                                            • Converting Excel to CSV File
                                                                                                                                                                                                                                                                                                                              • Import From a CSV file
                                                                                                                                                                                                                                                                                                                                • Export To a CSV file
                                                                                                                                                                                                                                                                                                                                  • Converting CSV to Excel File
                                                                                                                                                                                                                                                                                                                                  • Insert, Edit, Delete Row and Column
                                                                                                                                                                                                                                                                                                                                    • Add Entries Manually
                                                                                                                                                                                                                                                                                                                                      • Generate List
                                                                                                                                                                                                                                                                                                                                        • Clean, Exclude, and Sort List
                                                                                                                                                                                                                                                                                                                                        • Message Management
                                                                                                                                                                                                                                                                                                                                          • Message Designer
                                                                                                                                                                                                                                                                                                                                            • Check Response
                                                                                                                                                                                                                                                                                                                                            • Campaign Management
                                                                                                                                                                                                                                                                                                                                              • Broadcast Options
                                                                                                                                                                                                                                                                                                                                                • Campaign Options
                                                                                                                                                                                                                                                                                                                                                • Integration
                                                                                                                                                                                                                                                                                                                                                  • Enterprise Edition
                                                                                                                                                                                                                                                                                                                                                    • Enterprise Overview
                                                                                                                                                                                                                                                                                                                                                      • Multiple Campaigns
                                                                                                                                                                                                                                                                                                                                                        • Remote Access
                                                                                                                                                                                                                                                                                                                                                          • Command Line
                                                                                                                                                                                                                                                                                                                                                        • Email Marketing
                                                                                                                                                                                                                                                                                                                                                          • Introduction
                                                                                                                                                                                                                                                                                                                                                            • Overview
                                                                                                                                                                                                                                                                                                                                                              • Setup Outgoing Server
                                                                                                                                                                                                                                                                                                                                                                • Setup Incoming Server
                                                                                                                                                                                                                                                                                                                                                                • List Management
                                                                                                                                                                                                                                                                                                                                                                  • Import and Export List
                                                                                                                                                                                                                                                                                                                                                                    • Converting Excel to CSV File
                                                                                                                                                                                                                                                                                                                                                                      • Import From a CSV file
                                                                                                                                                                                                                                                                                                                                                                        • Export To a CSV file
                                                                                                                                                                                                                                                                                                                                                                          • Converting CSV to Excel File
                                                                                                                                                                                                                                                                                                                                                                          • Insert, Delete Row and Column
                                                                                                                                                                                                                                                                                                                                                                            • Add Entries Manually
                                                                                                                                                                                                                                                                                                                                                                              • Clean, Exclude, And Sort
                                                                                                                                                                                                                                                                                                                                                                              • Message Management
                                                                                                                                                                                                                                                                                                                                                                                • Send Text Email
                                                                                                                                                                                                                                                                                                                                                                                  • Send HTML Email
                                                                                                                                                                                                                                                                                                                                                                                    • Send Personalized Email
                                                                                                                                                                                                                                                                                                                                                                                    • Manage Bounced And Unsubscribed Emails
                                                                                                                                                                                                                                                                                                                                                                                      • Check Bounced Unsubscribe Emails
                                                                                                                                                                                                                                                                                                                                                                                        • Master List of Bounced Unsubscribe Email
                                                                                                                                                                                                                                                                                                                                                                                          • Setup Email Filters
                                                                                                                                                                                                                                                                                                                                                                                            • Use a Third Party Web Module
                                                                                                                                                                                                                                                                                                                                                                                            • Track Open Emails
                                                                                                                                                                                                                                                                                                                                                                                              • Track Email Open Overview
                                                                                                                                                                                                                                                                                                                                                                                                • Setup Website Database And Script
                                                                                                                                                                                                                                                                                                                                                                                                  • Check Opened Emails
                                                                                                                                                                                                                                                                                                                                                                                                • Predictive Dialer
                                                                                                                                                                                                                                                                                                                                                                                                  • Introduction
                                                                                                                                                                                                                                                                                                                                                                                                    • Overview
                                                                                                                                                                                                                                                                                                                                                                                                      • Setup Gateway and Dashboard
                                                                                                                                                                                                                                                                                                                                                                                                      • List Management
                                                                                                                                                                                                                                                                                                                                                                                                        • Import and Export List
                                                                                                                                                                                                                                                                                                                                                                                                          • Converting Excel to CSV File
                                                                                                                                                                                                                                                                                                                                                                                                            • Import From a CSV file
                                                                                                                                                                                                                                                                                                                                                                                                              • Export To a CSV file
                                                                                                                                                                                                                                                                                                                                                                                                                • Converting CSV to Excel File
                                                                                                                                                                                                                                                                                                                                                                                                                • Insert, Edit, Delete Row and Column
                                                                                                                                                                                                                                                                                                                                                                                                                  • Add Entries Manually
                                                                                                                                                                                                                                                                                                                                                                                                                    • Generate List
                                                                                                                                                                                                                                                                                                                                                                                                                      • Clean, Exclude, Sort, and Check DNC List
                                                                                                                                                                                                                                                                                                                                                                                                                      • Message Management
                                                                                                                                                                                                                                                                                                                                                                                                                        • Message Designer
                                                                                                                                                                                                                                                                                                                                                                                                                          • Record Audio by Phone
                                                                                                                                                                                                                                                                                                                                                                                                                            • Record Audio by Microphone
                                                                                                                                                                                                                                                                                                                                                                                                                              • Record Text to Speech
                                                                                                                                                                                                                                                                                                                                                                                                                                • Use Professional Recording Studio
                                                                                                                                                                                                                                                                                                                                                                                                                                • Campaign Management
                                                                                                                                                                                                                                                                                                                                                                                                                                  • Predictive Dialer Options
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Campaign Options
                                                                                                                                                                                                                                                                                                                                                                                                                                    • Integration
                                                                                                                                                                                                                                                                                                                                                                                                                                      • Enterprise Edition
                                                                                                                                                                                                                                                                                                                                                                                                                                        • Enterprise Overview
                                                                                                                                                                                                                                                                                                                                                                                                                                          • Multiple Campaigns
                                                                                                                                                                                                                                                                                                                                                                                                                                            • Utilize Script
                                                                                                                                                                                                                                                                                                                                                                                                                                              • Command Line
                                                                                                                                                                                                                                                                                                                                                                                                                                            • PBX
                                                                                                                                                                                                                                                                                                                                                                                                                                              • Flex PBX Introduction
                                                                                                                                                                                                                                                                                                                                                                                                                                                • Overview
                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Setup Gateway and Dashboard
                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Flex PBX Setup Extensions and Auto Attendant
                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Setup PBX Extensions
                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Setup PBX Extension Groups
                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Setup PBX Auto Attendants
                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Setup PBX Auto Attendant Operations
                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Setup Call Transfer Options
                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Example Description
                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Flex PBX Deployment
                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Deploy PBX Applications
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Setup PBX Operating Hours
                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Voicemail
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • IVR Integration
                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Call Center CRM
                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Introduction
                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Setup Gateway and Dashboard
                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Import And Export Contact
                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Import Contacts
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Export and Customize Campaign Reports
                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Searching Existing Contact List
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Quick Search
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Advanced Search
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Customize CRM Display
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Setup Custom CRM Fields
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Setup Custom Display Names
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Setup Field Visibility
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Start Campaign
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Start Quick Broadcast Campaigns
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Export CRM List to Broadcast Campaign
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Dynamic Campaigns
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Introduction to Dynamic Campaigns
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Starting a Dynamic Campaign
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Running Dynamic Campaigns
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Managing Dynamic Campaigns
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Call Disposition Rules
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Web Interface API
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Preview Dialer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Overview
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Workflow System
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Overview
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Lesson 1 - Webinar Scheduling Example
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Webinar - Overview
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Starting Out
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Wait For Event Action
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Notify Presenter
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Wait Selection Element
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Call Presenter Element
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Choose First Webinar Element
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Email Customer Element
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Notify Now Element
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Text Alert Element
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Workflow Instances
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Lesson 2 - Email Offers and Callback Example
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Email Offers - Overview
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • A Detailed Look At Initial Settings
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Wait For Customer Added
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Promotional Offer Email
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • VXCRM Actions Explained
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • Wait For Clickthrough
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Workflow Timeout Exception
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • JSON Set Var Actions
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Assign Agent
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • CRM Tutorial
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Introduction
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • What is CRM
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Why You Need A CRM
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Problems With Traditional CRM
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Solutions
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Customer Acquisition
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • The Customer Acquisition Process
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Qualify Leads
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Nurture Leads
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Close Sales
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • Qualify Leads
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • The Main Problem
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Import Leads
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Auto Dialer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Campaign Management
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            • Nurture Leads
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              • The Main Problem
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • Email Blast
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Email Dripping
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  • Close the Sale
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                    • The Main Problem
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • The Predictive Dialer Campaign
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Retain Customers
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        • Retain Customers
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                          • Setup IVR
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Legacy Tools < >

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Flex PBX Tutorial - Table of Contents

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Flex PBX Introduction

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Overview
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Setup Gateway and Dashboard

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Flex PBX Setup Extensions and Auto Attendants

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Setup PBX Extensions
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Setup Extension Groups
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Setup PBX Auto Attendants
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Setup PBX Auto Attendant Operations
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Setup Call Transfer Options
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Example Description

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Flex PBX Deployment

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Deploy PBX Applications
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Setup PBX Operating Hours

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Flex PBX Voicemail

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Voicemail

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Flex PBX Integration

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • IVR Integration
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Legacy Tools < >

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      Products

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Auto Dialer
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Email Marketing
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Auto Text Messaging
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Appointment Reminder
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Interactive Phone System
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                      • Predictive Dialer
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