IVR Tutorial Lesson 2: Use Variable
The condition of the transition from Get Password element to Password Incorrect element is We need to update the condition to check password attempts. If the number of password attempts is less than 3, the condition is true. Otherwise, the condition is false.
Update Transition Condition
The transition condition is defined within the element being transitioned to. In this example, the condition is defined in the Password Incorrect element. To change the condition, right click on the element, then select .
Select the radio button labeled password_count < 3 as the condition expression.and enter
The Call Flow Diagram
The updated call flow diagram is shown below. As we can see, if the password entered is 123, the system activates the Password Correct element. If the number of password attempts is less than 3, the Password Incorrect element is activated.