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Category Archives: VoIP
Voicent introduces subscription service for Call Center software suites
Voicent has announced that its targeted Call Center product suites are now available through an on-demand subscription service. The subscription service is part of Voicent’s innovative, managed alternative to Call Center hosting. Using Voicent’s managed approach to Call Center sourcing, … Continue reading
Posted in Business, Call-center management, technology, Voicent, VoIP
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A Voicent complaint that made us smile
We never, ever, ever want our customers to be unhappy, but we did receive an emailed complaint from a client recently that inspired a brief, but proud, smile. The note wasn’t written angrily, but the writer was clearly perturbed. It … Continue reading
Posted in Automated appointment reminders, Business, technology, Voicent, VoIP
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New Voicent publication: How VoIP helps build Call Centers faster, cheaper and better
The astonishing advances that VoIP technology has brought to the Call Center is the subject of Voicent’s latest publication. Available at Voicent.com as well as in a presentation format on Slideshare.com, the publication provides an overview of the differences between … Continue reading