Category Archives: VOIP

Identify Caller ID in IVR Application

Posted on August 30, 2011

I have 3 questions regarding IVR Studio Enterprise Edition. 1) If I were to enable multiple inbound lines, what is the maximum number of lines supported for the above product? The number of lines the software can handle is determined … Continue reading →

Posted in IVR Usage, VOIP |

Using a single access channel for multiple users

Posted on May 2, 2011

My business deals with obtaining information from callers where a user initiates a phone call to a SINGLE number (may be 1800 number) and goes through a voice prompt (which I can configure using IVR studio) to submit data (via … Continue reading →

Posted in IVR Usage, VOIP |

Setup inbound call center

Posted on April 7, 2011

I am going to setup a Call Center for my business. I am searching a Call Center application that suits my requirements. I have checked your application. But I have some confusion and question to be cleared. I couldn’t yet … Continue reading →

Posted in IVR Usage, PBX, VOIP |