Category Archives: Call Center Software

call center software with predictive dialer, auto dialer, ivr, ip pbx, and crm.

Questions about Voicent Agent Dialer…

Posted on May 3, 2013

Q – Can a predictive campaign play the intro message then transfer to the agent then can the agent play another message (as in the speil)? A – A message in Agent dialer can only be player once the call … Continue reading →

Posted in Call Center Software, Developer, Predictive Dialer, voip |

Using Predictive Autodialer to Forward Live calls to VOIP IPBX

Posted on April 19, 2013

Instead of using the predictive autodialer and remote users, we want the predictive autodialer to forward the live calls to our VoIP IPBX (i.e. a specific number). This number is connected directly to the Sales agent queue and our Call … Continue reading →

Posted in Call Center Software, Developer, Predictive Dialer, voip | Tagged , , , , , ,

Failed to get call status.

Posted on April 19, 2013

Error: Failed to get call status. This error has never been addressed by you. I have reported several times. You can try disabling your Call Center CRM and Call Center Manager as those will use computer resources. You are shareware … Continue reading →

Posted in Call Center Software, voip | Tagged ,