Category Archives: Call Center Software

4 Business Savvy Tips on Using Your CRM

Jun 5 2015 Your success with a CRM is often determined by the quality of the customer relationships that forms between your company and your customers. Some businesses, however, only use their CRM like a glorified Excel spreadsheet to track … Continue reading

Posted in Call Center Software, Tips & Tricks |

500 new jobs created by new call center

According to, Agero, a company that answers calls regarding roadside assistance, announced on Monday that it will create a new call center worth $8.2 million in the city of Clarksville, Tennessee. The center is expected to begin operations on … Continue reading

Posted in Call Center Software |

911 call center faces problems

In a recent article by, Stamford, Connecticut’s 911 dispatch center faces problems with poor performance, e.g., the dispatchers are taking way too send information to officers on duty–It takes about 10 minutes. According to Matrix Consulting Group, a California … Continue reading

Posted in Call Center Software |