Category Archives: Tips & Tricks

4 Business Savvy Tips on Using Your CRM

Jun 5 2015 Your success with a CRM is often determined by the quality of the customer relationships that forms between your company and your customers. Some businesses, however, only use their CRM like a glorified Excel spreadsheet to track … Continue reading

Posted in Call Center Software, Tips & Tricks |

Cannot stop and resume campaign

Some how the main campaign page cannot stop and resume the campaign. And the display of number of lines and agents are not updated either. The interesting thing is that the same page works perfectly well on another location. (also, … Continue reading

Posted in Predictive Dialer, Tips & Tricks |

Creating Campaigns Couldn’t Be Easier

Since we have released version 10 of Voicent’s Predictive Dialing software. The number 1 things our customer’s like telling us is how nice our interface is, and how easy it makes managing campaigns. The way that we create campaigns within … Continue reading

Posted in Call Center Software, Predictive Dialer, Tips & Tricks, Use Case Scenario |