Category Archives: Tips & Tricks

4 Business Savvy Tips on Using Your CRM

Jun 5 2015 Your success with a CRM is often determined by the quality of the customer relationships that forms between your company and your customers. Some businesses, however, only use their CRM like a glorified Excel spreadsheet to track … Continue reading

Posted in Call Center Software, Tips & Tricks |

Agent Dashboard font size too small

One some high resolution computer display, the screen popup page and CRM pages may display very small text. Since these pages used an embedded Internet Explorer, the font size is not controlled by Agent Dashboard program. To change the text … Continue reading

Posted in Predictive Dialer, Tips & Tricks |

Cannot stop and resume campaign

Some how the main campaign page cannot stop and resume the campaign. And the display of number of lines and agents are not updated either. The interesting thing is that the same page works perfectly well on another location. (also, … Continue reading

Posted in Predictive Dialer, Tips & Tricks |