Category Archives: technology

Apple getting new VoIP product and app

Voice Over IP solutions provider magicJack VocalTe,c announced it will launch two new products, magicJack PLUS and magicJack APP for Apple products and the PC next month. The addition of magicJack PLUS and magicJack APP will help magicJack VocalTec expand its customer base. The … Continue reading

Posted in Business, technology, VoIP |

ATIS objects to FCC extensions of VoIP rules

The Federal Communications Commission’s proposed extension of rules regarding outage reporting to VoIP and ISPs providers has met with opposition from The Alliance for Telecommunications Industry Solutions, according to a TMCnet blog post written by contributing editor Mini Swamy. “As the … Continue reading

Posted in technology, VoIP |

Bandwidth has two numbers to care about

If you’re planning to try Voicent’s Agent Dialer predictive dialer or BroadcastByPhone auto-dialer, you may be wondering how much bandwidth you’ll need. Generally, for each VOIP channel/line you have or want (think of a channel as the equivalent of an … Continue reading

Posted in Call-center management, technology |