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Category Archives: Call-center management
Voicent introduces subscription service for Call Center software suites
Voicent has announced that its targeted Call Center product suites are now available through an on-demand subscription service. The subscription service is part of Voicent’s innovative, managed alternative to Call Center hosting. Using Voicent’s managed approach to Call Center sourcing, … Continue reading
Posted in Business, Call-center management, technology, Voicent, VoIP
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Voicent achieves professional-grade Call Center scalability with 8.5 release
We have always expressly designed our software solutions to be affordable for small business owners. And that’s still true, today. But, with our 8.5. release, Voicent has managed to achieve a level of scalability that enables its use in … Continue reading
Posted in Business, Call-center management, Voicent
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New Voicent publication: How VoIP helps build Call Centers faster, cheaper and better
The astonishing advances that VoIP technology has brought to the Call Center is the subject of Voicent’s latest publication. Available at Voicent.com as well as in a presentation format on Slideshare.com, the publication provides an overview of the differences between … Continue reading