Call Center Suites
Highly targeted, incredibly affordable software packages designed for specific types of Call Centers. Our Call Center suites are also flexible and scalable. Every suite is available for a low-priced, monthly subscription, yet still allows you to easily add new tools, features, lines and capabilities.
Auto Dialer
Suite
Per user/month
- 3 Lines per User
- Broadcast by Phone
- Call Center CRM
- Call Center Manager
Predictive Dialer
Suite
Per user/month
- 3 Lines per User
- Agent Dialer
- Call Center CRM
- Call Center Manager
All in One
Suite
Per user/month
- Auto Dialer Suite
- Predictive Suite
- Inbound Suite
- Broadcast by SMS
*All Suites Contain Enterprise Edition Software
*Add Any Voicent Product for an Additonal $10.00/Month
KEY FEATURES
Auto Dialer Suite
- Easy press "1" campaign options
- Allows unlimited campaigns, call lists, and phone numbers
- Automatic Opt-out management and do not call scrubber
- Automatic retries busy unanswered calls
- Real-time and historical report of agent productivity and campaign performance
- Broadcast scheduling with windows task scheduler
- Built-in calendar for advanced call scheduling
- Built-in message designer for message customization
- Text-to-speech plug-in included
Predictive Dialer Suite
- Allows unlimited campaigns
- Auto pacing dialing speed to guarantee drop-rate
- Call notification sent to agents computer with screen pop up
- Call back manager reassigns & reschedules callbacks
- Easy agent call dispositions for callbacks, opt-out, and custom inputs
- Whisper coaching, call monitoring, and call recording
- Real-time and historical report of agent productivity and campaign performance
- Automatic Opt-out management and do not call scrubber
- Easy integration with popular CRM software
Inbound Call Center Suite
- Easy-to-use Graphical User Interface(GUI) interface for ivr design
- Call transfer to remote computer that runs Voicent remote agent software
- Customer self-service with interactive automated messaging
- Auto Attendant
- Unlimited ACD queue
- Music on-hold
- Custom voicemails & extensions
- Real-time and historical report of agent productivity and campaign performance
- Built-in support for relational database access and management
- Text-to-speech plug-in included
All in One Suite
- Blended Call Center Operations - Inbound & Outbound
- Fully integrated auto dialer for outbound IVR applications
- Outbound IVR for voice broadcast & predictive campaign
- Roll over IVR eliminated dropped calls and fills in intial call silences
- Interactive text messaging: Automatic response processing
- Track, open, manage, bounce, and unsubscribe
- Delivers custom email in text or HTML formats
- Delivers custom text messages to large or small groups