Control the second outbound call

Can the software have the first person on a list get automatically put to the end of the list once they have been called. Can the timing for the second call be set. In this case, the calle party may have up to 15 minutes to respond before the next call should be made. The customer has some strict procedures for calling in employees.

You maybe able to use the retry setting you can set on BroadcastByPhone autodialer. The default is set to zero so there is no retry for failed calls. The retry is in effect to put the failed call on the end of the list. The operation is like this: when a call is made, if it is successful, its status is marked as “call made”, no new call will be attempted again. If the call fails, the status is marked as “call failed”. The system will continue with the rest of the calls till the end of the list. If the retry is not set to zero, it will go back to the beginning of the list and call all the numbers that have “call failed” status.

The timing of the second pass cannot be controlled. It basically starts when the call list is finished. But if it takes more than 15 minites to make all the calls, you probably are OK.

If you have IT staff, you can write a customized program to control the scheduling of the calls.