Nextiva Incoming Profile

I rebooted voicent gateay and it shows as running. My internet works perfectly. I’ve made calls today through my computer. My question again why can I not record a message by phone to agent caller and broad cast by phone?

It looks like the gateway is not answering incoming calls. By further investigation, it seems your VOIP service (Nextiva) did not forward incoming calls to Voicent software.

To correct this problem, please login to your Nextiva account, select features on the left, then profile, under Find Me, please make sure the call is not forwarded to other phones. You should us the Nextiva Phone number for the extension. This settings will tell Nextiva to forward incoming calls to the SIP softphone, ie, Voicent software.