Using a single access channel for multiple users

My business deals with obtaining information from callers where a user initiates a phone call to a SINGLE number (may be 1800 number) and goes through a voice prompt (which I can configure using IVR studio) to submit data (via DTMF which will be stored into a MYSQL database – also to be configured using IVR Studio). I will have multiple concurrent users and I know I can use your Gateway to receive multiple incoming calls and may be the PBX application to channel calls from users to different lines/extensions but what I want is to advertise only one access number to my service (even though I will have 10 lines from Skype connect account). What can I do to have say 8 concurrent users call my single access number and submit data without getting busy signals? This is similar to what most major companies do; they have one customer service number but handle multiple calls simultaneously through the same number

This is actually pretty easy. All you need to do is get 8 channels for your SkypeConnect account. Each channel acts as a separate line, but they are all associated with a single call in number of your SkypeConnect phone number. To have Voicent software to handle 8 simultaneous calls, get IVR Studio for 8 lines (each line is set up for a channel).

In almost all cases, your IVR application is line independent, which should work for a single line or multiple lines.