How to Save Money with Call Center Software

You may think of a “call center” as being a enormous room packed of agents, but in fact, a call center may be very small. Call centers are often used for the following business functions:

• Catalog sales
• Collections
• Customer service
• Help desks
• Reservations
• Telemarketing

Call centers come in all sizes huge or small and performs multiple functions.

So, how could a call center software can benefit your business?  Even if you only have a few agents fielding customer service calls, and it can give your business a more professional interface with customers.

Hosted call center software vs on-premises software

The first choice you will have to make when choosing call center software is whether you want on-premises software or hosted software. On-premises software is run on servers at your place of business, while hosted software is run on the vendor’s servers and delivered to you via web connection. Both types have their advantages and disadvantages.

If you will be running the software on the premises, you’ll also need servers to connect all computers, plus IT staff (or contractors) to make sure the hardware works properly and to install security patches and upgrades (this also includes the set-up fee).

So why do people choose on-premises call center software? One reason is that you have more direct control over the software. If your hosted software company were to go out of business, you could be left scrambling.

With hosted software, calls are routed to your call center desktops via internet or phone lines. You do not have to install software locally because call center agents access the software through a web connection. Upgrades and patches are installed automatically and are included in the cost of the software subscription. Different lengths of software contracts are available, and if you’re not satisfied with the software provider, you can easily move to a new one when the contract is over. For smaller call centers, hosted software makes more sense. The main disadvantage of hosted software is that if your internet connection fails, you won’t have access to the software.

Solution with Voicent’s Call Center Manager

Voicent’s Call Center Manager is a great call center software that gives you everything you need to manage you Call Center’s performance, cost-efficiency and regulatory compliance–all in one affordable, easy to use software application.

Voicent’ Call Center Manager is a on premise and buy to own call center software solution.  It does not have recurring monthly fee or other charges.  Customer will own the product and use it for life.  Voicent also has an in-house developer team constantly improving their software and integrating new technologies.  You can upgrade whenever you like, no restrictions.