Make prompt repeat

when callers call in, it plays the message and it remains quite. it doesnt repeat the message. can we do anything so it would loop the message so the caller knows what to do

Yes. All you need to do is add a child element to the menu choice. For example, if you have a Choice element A that is presenting choices for the caller to press 1, 2, or 3. Do the following:

1. Right click on element A to add a choice element of type GoTo.
2. In the touch tone response of the child element, choose “System throws exception”, then select “noinput”
3. Set the “Jump to Element” to A

Save the design, Validate it, and deploy to the gateway.