Category Archives: IVR Developer

Caller ID and number of rings

We purchased your FlexPBX/IVRStudio Enterprise 4 line. I understand you have caller id capability, but the __VG__CALLER_ID_NUMBER__ and __VG__CALLER_ID_NAME__ variables are empty. What do we have to do to make that work? Log files are submitted The following lines are … Continue reading →

Cannot request license in IVR

When I try to request a license for IVR Studio I get the error: “This operation can only be performed on a machine that runs Voicent Gateway” What do I need to do? Getting this error in the IVR indicates … Continue reading →

Capture Caller ID

I am looking for a product that can capture the caller ID of an incoming call, and pass it to my custom application for processing and information display on a call center PCs. The call center currently has an Avaya … Continue reading →