Monthly Archives: January 2010

Choose a TTS engine

Posted on January 14, 2010 | By Voicent

I would like to buy a TTS voice for my Voicent system. I went to the website Nextup.com, there are too many choices. I would like to have your take on this: Which TTS should we pick?. Do we need … Continue reading →

Posted in IVR Usage |

Missing half second or so initial audio

Posted on January 8, 2010 | By Voicent

The gateway misses first two words or sometimes poses on second word for an incoming call. This seems to be an issue only happen when VOIP/SIP is used, it does not happen when physical phone line is used. Typically, the … Continue reading →

Posted in IVR Usage, VOIP |

Avaya IP extension

Posted on January 8, 2010 | By Voicent

Is there a way to have the gateway connect to my Avaya switch using a IP extension Yes, as long as the IP extension is SIP based. For example, if it works with a SIP softphone like X-Lite, then it … Continue reading →

Posted in PBX, VOIP |