Monthly Archives: November 2012

IVR Studio Outbound BroadcastByPhone Campaign Multiple Transfer Numbers

Posted on November 15, 2012 | By Voicent Info

“Hi, how can I use voicent broadcastbyphone to let users press multiple numbers for multiple transfers? thanks” When using BroadcastByPhone, you can quickly realize that it restricts you on how many transfers you can do at one time. For example, … Continue reading →

Posted in IVR Developer, IVR General, IVR Usage, Outbound IVR | Tagged , ,

Capture Caller ID

Posted on November 6, 2012 | By Voicent

I am looking for a product that can capture the caller ID of an incoming call, and pass it to my custom application for processing and information display on a call center PCs. The call center currently has an Avaya … Continue reading →

Posted in IVR Developer, IVR Usage |