Monthly Archives: January 2013
Always play pre-transfer message
My question is this, can the pre-transfer message tell the customers that they are being transferred and then if the line is busy music on hold (queue) will start. The reason why we want queue is we have 3 lines … Continue reading
Posted in PBX
Use multiple Voice Gateways
In order to use analog phone lines to make phone calls, you will need a device to connect your computer to these analog phone lines. These devices are called voice gateways. Cisco SPA 3102 is a single port voice gateway, … Continue reading