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Voicent AgentDialer is a state-of-the-art predictive dialer
that you can rely on for your telemarketing campaigns. Besides
many traditional predictive dialing features, the tool offers
the following key improvements:
The rest of this article covers:
Please follow the instruction described in
Predictive Dialer and
Remote Agent Setup Guide to configure the software. This
guide can also be accessed from the program Help menu.
To create a call list, click on AgentDialer icon, simply
type in names and phone numbers in the spreadsheet-link
window. You can also copy-paste your call list from other programs, such as
Microsoft Excel, or use File -> Import option to import an
existing call list file.
Select Predictive > Start... from the program
main menu. The system will start making calls for the call
list. If you have a multiple line system, all lines will dial
out at the same time. Once a line reaches a live person, an
alert window as shown below will pop up on an agent's
computer. The phone call is already connected to the agent's
computer at that time, he or she can then talk to the person
using a
headset.
If you have Enterprise edition, the alert window can be
pop up on a remote computer, such as an agent who works at
home. All that is required is to have an internet connection
for the agent.
The screen popup window contains all information about the
person called. The agent can choose to record the
conversation, and type in notes in the same window.
You can choose to automatically close the screen popup
window when the call is disconnected.
Click the Dial button
or press the F5 key on the keyboard, AgentDialer will start
dialing. Once the phone call is connected, you can talk to the
person right away. To disconnect, click the Hang up
button
 or press the
F9 Key to release the call, or click the Dial button
or the F5 key to release the current call and automatically
starts the next call.
You can have AgentDialer to play pre-recorded audio
messages by clicking on the play audio button
 .
A menu containing all installed audio files will be displayed.
Select the audio file you want to play.
You can stop the audio playing but clicking on the stop
button
 .
You can click on the record button
any time during the phone conversation. To stop recording,
click the stop recording button
 .
You can transfer the current call to another phone number.
To transfer, simply click on the transfer button
 .
We offer three edition: shareware, professional, and
Enterprise.
 Offers
and Editions
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