Get the Call Center Manager™ to get reports on agent performance, call volume, and more statistics.
During and after each campaign, you can view the number of live answers, machine answers, total calls made, and live transfers on the campaign summary page.
Get a 360 degree view of your sales cycle with Voicent CRM reports that are generated automatically.
Automatically generates call reports for agent activities and call volume activity for hourly, daily, weekly, monthly, and yearly tracking (Call Center Software)
Detailed results can be exported in a .csv file for detailed analysis and reports.
Share results with others by giving them a weblink or sharing the data file. If you're using the hosted version, they can create accounts to view your results.
In addition to charts and percentage reports, Voicent gives you detailed call reports of every phone number called. In these reports, you'll be able to see how much each call lasted, how much each call cost, call status (machine answered, line busy, or live answer), and the number of retries made.
Campaign summary reports and detailed call reports are updated automatically in real time.
Get historical reports to track trends and patterns in call activity and campaigns.
Use specific date and time ranges to generate historical reports with CRM data and campaign data.
Voicent automatically saves and stores your campaign reports and results, so you can access them anytime.
Password protect your results to protect contact list data and personal information.
