Category Archives: Developer

Advanced Call Center Agent Scripting

For an agent script to be more effective, the script needs to be tailored to the specific caller, the agent who is connected to the caller, and other company process related info. In the Voicent agent scripting environment, the script … Continue reading →

Advanced Predictive Dialer Call Status Update

All of Voicent software is built for software integration. One major feature is the ability to run an external program or send an HTTP POST to an URL after a call is finished. This feature is getting even better. Starting … Continue reading →

CRM API call limit

If you are not utilizing Voicent CRM(which you should) and using another CRM instead, such as Salesforce, then there will be limitations to the number of API calls that you can make for a day. That number will depend on … Continue reading →