More Auto Dialer Topics

How to skip answering machines?

Create an interactive message, leave the machine answer item empty.

Please note the dialer will still call (otherwise, how does it know?), and as soon as a machine is detected (not waiting for the beep) the call will be disconnected.

How to only leave a message for machines?

Create an interactive message and add a short silent audio file for a live answer.

Please note there is a so-called “ringless” voice mail drop, which is not a standard technology, though it is possible to do it using Voicent, we do not support this feature.

Call Progress Detection

This algorithm is key to all dialers. For more info, see:
http://voicent.com/predictive-dialer/blog/index.php/predictive-dialer/1351/call-progress-detection

Call Transfer Mode

For press-1 campaigns, you can utilize two transfer mode: transfer to phone or transfer to a computer (using Agent Dashboard to answer).

Ex. Try to create a campaign that utilizes both.

How to send touch-tone keys (not receiving the key) in the message?

You must use Voicent IVR Studio to design an IVR app. IVR Studio is a tool for designing advanced apps, it can be downloaded from Setup, download. For more info, check the IVR tutorials and other documents. For this particular topic, see: https://voicent.com/ivr/blog/index.php/ivr-usage/233/prompt-types