Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell
the difference whether the call is make to a VOIP service or traditional PSTN service.
Typically the Auto Attendant is included in a business phone system.
is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.
If you use analog phone line and voice modem, configure Voicent Gateway to use the modem. You can call the phone number for the line, and Flex PBX will answer the call.
If you use Skype soft phone, configure Voicent Gateway to use your Skype account. Call your SkypeIn number and Flex PBX will answer the call.
For more information about setting up phone service for Voicent Gateway, please refer to the Quick Start Guide included in the installation package.
If your toll free number is from a different company, you can normally set up calls to your 800 number to be forwarded to a different phone number. That number can be any phone number. If you use regular analog phone lines for Flex PBX, forward the 800 calls to the analog lines. If you use VOIP for Flex PBX, you can purchase an incoming DID number, which is basically a regular phone number that can be called from any telephone. Once the DID number is set, forward your 800 number to the DID number.
In addition, if you use VOIP service for your phone calls, make sure your account supports multiple channels. For example, if you want to have 4 simultaneous calls, make sure you have 4 channels for your VOIP account, and then start 4 lines for Voicent Gateway.
VOIP Services like
- Call Centric
IP PBX systems like
SIP Trunks like
Analog Phones like
- Analog phone lines
- Vonage Hard Phone
The first step to further customize your PBX application is to import it to IVR Studio. From there, you will have an initial IVR application that is the same as your PBX application.