System Requirements FAQ
Voicent software can run on any Windows computers without requiring specialized hardware. Our innovative and cost-effective solutions offer exceptional efficiency and flexibility to customers ranging from small businesses using single channel system to large enterprises and call centers making up to 1000+ simultaneous calls.
The computer can be either desktop or laptop. The key factors that determine the system requirements are the number of simultaneous calls, the usage of speech recognition, text-to-speech, and caller interactions. Each call requires one VOIP/SIP channel or one phone line. The more channels you use, the more powerful the computer should be.
In general, the more CPU power, the better the audio quality and responsiveness. As a rule of thumb, each CPU core can run 50 channels. For example, Dell’s PowerEdge R910 Rack Server can have 4 Xeon processors and each with 25 cores. For a total of 100 CPU cores, you can run a 5000 channel system.
A single channel system – any desktop or laptop computer with 3GB memory;
A 2-50 channel system – an Intel Core i3 processor;
A 50-200 channel system, an Intel Core i5 processor;
A 200-400 channel system, an Intel Core i7 processor;
For more channels, you need a computer with multiple Intel Xeon processors, each processor with multiple CPU cores;
Each channel requires 70MB(Megabytes) in addition to the memory required to run the computer. The system performance will suffer greatly if lacking of sufficient memory. If you wish to run 100 SIP channels simultaneously, your computer needs 7GB memory plus system required memory.
Operating System Requirements
OS: All supported Windows Operating Systems. Voicent currently does not support MAC OS. However, if you install Windows OS on a Apple computer, Voicent will work.
Internet Bandwidth Requirement for VoIP service
One voip channel requires 64KBps upload speed and 64KBps download speed since voice is a two-way communication. Normally the limitation is the upload speed. For example, if you have 25.6 MBps download speed and 6.4MBps upload speed, the maximum channels your internet can support is 100 channel.
For Agent Dialer remote call forwarding, if the agent’s computer is not on the same local area network (LAN) as the server computer, additional 64Kbps per channel is required.
After you purchase a product, you can request the product license to convert the shareware version to the full version. To do so, open the program, click on Help > Request Product License from the program main menu.
After you submit the license request, you will receive the license file in email. The email contains instructions on how to install your license.
It does not need to be a dedicated server.
No. Voicent software has an open API that can integrated with any web server or SQL (MySQL/MSSQL). You can check out the Developer’s page for more information.
Voicent software supports all types of phone services.
- Internet Phone Service (VOIP and SIP Trunk): Almost all VOIP services, such as SkypeConnect, Vonage, RingCentral, Callcentric are SIP based. They can be used directly with Voicent software. For details, please see using VOIP/SIP for Voicent software.
- PBX System: If you are currently using a PBX system, you can directly configure Voicent software to use it without any special hardware. For details, please see using VOIP/SIP for Voicent software.
- Analog Phone line, Vonage Hard Phone: A voice modem is required for this type of setup. For details, please see Using Analog Phone Service for Voicent.
If you have a large call volume
For large call volumes, you’ll need a wholesale VOIP service or a PBX system. Support phone services can be analog trunk, T1, E1, ISDN, PRI, and SIP Trunk. For Voicent software, it does not matter which phone service you choose.
As long as your PBX system supports IP phone or IP extensions, Voicent software will work.
If you have a small call volume
For small call volumes, using a VoIP service is a good choice. Signing up for an internet phone service is quick and easy. All you need is a user account with a
VoIP service provider. The calling plan normally cost less than your hard line phone service. For more
information, please see using VOIP/SIP for Voicent software
If you are making mostly local phone calls, an analog phone service from your local phone company is usually the least expensive option.
Voicent application programs including AutoReminder, BroadcastByPhone, Agent Dialer, Call Center Manager, Flex PBX, IVR studio, and BroadcastBySMS and BroadcastByEmail.
In order for the application programs to work, a connection with the gateway must be established. We also offer Voicent Gateway as program developer’s platform.
Click on the gateway icon on the taskbar, the status should be running. If Voicent Gateway failed to start, or if your program cannot connect to a running gateway, please check your firewall and
antivirus programs. Your firewall or antivirus program needs to unblock the gateway. Your computer may contain a built-in firewall program that blocks Voicent Gateway from accepting connections.
Voicent Gateway normally listens on ports 8155, 8255, 8355, and 8455. The following processes (under the folder C:\Program Files\Voicent\Gateway\bin) are part of the Voicent Gateway:
- vxengine.exe: telephony engine of the gateway
- spengine.exe: speech engine of the gateway
- vgate.exe: the gateway server and client program
- javaw.exe: VoiceXML interpreter and application
Does the software use bandwidth if we are interfacing with a 3rd party for our SIP based phone service?
Does the software have to be installed on each of our users workstations or does it run on a server and is then accessed via the web?
It can do both. It depends on how you configure it.