IVR Studio supports SIP

Santa Clara, Calif. – July 10, 2009 – Voicent Communications, Inc , a provider of comprehensive business phone software, has announced the support for SIP (Session Initiation Protocol) among all its current product lines, including IVR Studio, Flex PBX, Agent Dialer (predictive dialer and force dialer), BroadcastByPhone Autodialer, and Voicent VoiceXML Gateway. With SIP support, customers can now manage and automate their incoming phone calls and outbound campaigns without any telephony hardware, making Voicent software easy to setup and maintain, and making Voicent solution ideal for large enterprises and small businesses alike.

Session Initiation Protocol (SIP) is an emerging standard real-time communications for Voice over Internet Protocol (VOIP). It allows enhanced voice services to high speed internet users, over DSL, ADSL or cable modem. Being an international standard that is fast becoming mainsteam, SIP allows businesses to achieve huge savings in their telephone operating cost – made possible by more competitions among VOIP service providers.

For enterprises that already deployed SIP based solution, such as SIP compatible PBX system, Voicent software can be easily configured to use the exising infrastructure. For example, a customer can create a powerful IVR application that is fully integrated with existing customer database and company website, by simply using point-n-click operations in the intuitive development environment of Voicent IVR Studio.

For businesses that are adopting SIP and VOIP technology, Voicent provides a complete solution for managing both inbound and outbound phone calls. Voicent software can be readily configured to work with any SIP-based service providers.

“Nowadays, there is absolute no need for a business to purchase a traditional phone system.”, said Jeff Larson, vice president of product development, Voicent. “By adopting VOIP, which utilizes an existing internet connection for phone calls, a business can avoid costly hardware installation and maintenance, and in addition, enjoy low nation-wide caling rates. With SIP support, Voicent products are well positioned to provide our customers all the necessary tools to operate in this new and exciting environment.”

Pricing and Availability

SIP support is availabe in release 7.0.2, currently in beta. Besides SIP, Voicent software also supports Skype and traditional phone lines.

Trial version can be downloaded from Voicent website. Customers who purchase now can upgrade to any future 7.x production release for free. Products can be purchased from Voicent online store