The Popular Voice Broadcasting

Voice broadcasting allows your company to cut costs, generate revenue, and improve customer service by automatically conveying interactive customer notifications just  over the phone.

Voice broadcasting is a mass communication technique to deliver prerecorded phone messages thousands of people at once. They can be a powerful business tool to automate phone calls for appointment reminders, delivery confirmations, event promotions, reorders, accounts receivable collection, phone surveys, and much more.

Below are ways or scenarios in which voice broadcasting could help a lot in your business:

• · Notices and confirmations – Reminding customers or peers of upcoming appointments, confirm or reschedule important deliveries before you send out your crew, and much more.  It can help avoid misunderstandings between you and your customers
• · Reorders and collections – Actively soliciting and processing customer reorders or due payments without the need of a live agent.
• · Promotions and discounts – Keeping your leads and customers aware of your latest promotions and sales.
• · Alerts – Ensuring customers are always aware of important changes to their accounts or advice employees or community members of big news or emergency warnings.
• · Phone surveys – Gather valuable data on your customer base or measure their satisfaction with your products, services, or support.
• Fundraising – Deliver your political, charity, or other fundraising voice messages to a large audience and process donations over the phone.

Solution with Voicent BroadcastByPhone

BroadcastByPhone is a Voicent’s voice broadcasting software.  Voicent is one of the companies that offer the most comprehensive and flexible softwares in the market today.  Large bulk dialing can be performed using Voicent BroadcastByPhone.  Voicent considers voice broadcasting one of the most efficient and economical means of communications today.  With over 10 years of development into Voicent’s softwares, it works for the easiest scenarios, as well as the more advanced.

Voice Broadcasting using Voicent BroadcastByphone

The following below are the steps involved in recording and starting a voice broadcast with Voicent BroadcastByPhone Auto Dialer.

First, create a call list, like creating a spreadsheet file. You can even copy and paste your call list from any spreadsheet program like Microsoft Excel.  Also rather than copying and pasting, you can import the spreadsheet file to an existing database.

Next, prepare a message by recording it.  You can use a telephone, a microphone, Text-to-Speech, or a recording studio. The audio file must be saved as a filename.wav file and use the correct settings from the instructions. The recording file settings must be PCM 8 KHz, 16 Bit, Mono.  Convert the audio file to the correct format, if you already have an audio file but different format. Also, the recording volume must be high; some speakers tend to be set as low.

All done! Click to broadcast the message now, or use the built-in calendar to choose the date and time you want the messages sent.