Leading IVR software

The call center still one of the most used tactical stations in the financial services market and organizations throughout the world are using customer interactive systems to improve quality and speed of service, increase revenues and reduce labor costs. The benefits and the relationships that can be built are enormous by leveraging the real power of technology available today.

IVR – Interactive Voice Response is a telecommunications technology or a computerized scheme that allows an agent or a telephone caller to interact with the database using touch-tone telephone. For sure you have encountered an IVR, while checking your account balance if you have heard voice prompts to follow certain directed path or press keys to bring about information. The Interactive Voice Response system provides the callers an automated customer service with self-help software applications that allows interaction either through the touchtone pad or speech request.

The IVR technology removes the necessity of a human interaction in predictable situations and gives access to the required information in a predetermined manner. In a typical scenario, you as a telephone caller select an option from a voice menu to interface with the IVR system. The IVR software today uses natural language speech recognition to interpret the questions that the person seeks answered. Modern technology trend is also of Guided speech Interactive Voice Response that incorporates live human agents into the communication scheme allowing speech recognition in a human context. Other innovative technologies include TTS (Text To Speech) that invests IVR telephony with the ability to speak complex and dynamic information including news report, weather report, e-mails etc. Apparently it does not come in a robotic voice but a real voice. TTS is the computer produced speech which uses sample recorded test real voices that in turn breaks the speech in short segments and synthesizes them before playing them to the caller. The software relegates the deployment of human workforce and thus reduces the company cost and substantial amount of staff time.

Voicent Great IVR Studio

Voicent IVR (Interactive Voice Response) Studio delivers high-quality caller experiences by enabling you to effortlessly build logical, fast, crystal-clear steering of phone system menus and options. IVR Studio simplifies business integration and increases flexibility.

The IVR Studio platform and design tool is great for the following below:

• It allows callers to get answers to standard inquiries simply and easily, and in seconds, without the need for an operator or agent. This would make Voicent IVR Studio a great cost saving self-service tool.
• It automatically takes relevant information from your callers and directs them to the appropriate agent to handle their call.
• It is a fully automated interactive outbound call applications to generate sales leads and keep in touch with your customers.
• Best of all, it Enable your customers to get the information they need, when they need it.