Configure Inbound Call Center
In order for people to call your call center, you will need inbound call center features, such as a dedicated telephone number, phone lines to handle simultaneous calls, voice mail, auto attendant, extensions, call distribution , advanced IVR app, etc. … Continue reading
Posted in PBX
Different IVR menus for different Phone Numbers. One Gateway
I want to run multiple VoiceXML applications on the same Voicent Gateway. I want to be able to use DNIS to choose the application to run. Is that possible? Yes, you will need Voicent IVR studio for this. It will … Continue reading
Posted in IVR Developer, IVR General, IVR Usage, Outbound IVR, PBX, VOIP
Digium Switchvox and Avaya IP 500
I am looking at IP PBX’s. The two that are front runners are Digium Switchvox and Avaya IP 500. Can you confirm that your systems will work with these PBX’s. We will be running a system with 2 T1′s? Voicent … Continue reading