Monthly Archives: December 2008

Difference between IVR and PBX

Posted on December 12, 2008 | By Voicent

So, what the difference between your IVR and a soft PBX-system? They look the same to me. Basically just a pbx router. The main difference is IVR is a more generic and more flexible software. It is designed for ANY … Continue reading →

Posted in IVR General |

Touch tone key not available

Posted on December 10, 2008 | By Voicent

I got an error “Touch tone key not available from parent element”. What does it mean and how can I correct that? This error means that a child element/node specifies a touch tone key but the parent element does not … Continue reading →

Posted in IVR Usage |

Multiple language IVR

Posted on December 8, 2008 | By Voicent

I am using ivr studio with broadcast by phone. I need a multiple language option. with the ability for the person receiving the call to press a number transferred to an english operator and if the message is being played … Continue reading →

Posted in IVR Usage |