Hi there. I have a very small business and I only have one telephone line. Currently I have multiple calls coming through at the same time and I miss them when I am on the phone. If I had a … Continue reading →

There are two types of call transfers: – blind transfer, and – queued transfer A blind transfer attempts a transfer regardless whether the target is busy or not; while a queued transfer attempts a transfer only when the target is … Continue reading →

After a caller enters some keys, an auto attendant can: – transfer the call to an extension, or – go to a sub-menu (another auto attendant) If a caller… the system should: An auto attendant responds to caller input defined … Continue reading →