An auto attendant (or virtual receptionist) basically tells an PBX system: – What message (prompt) should the system plays to a caller, and – What the system should do (operations) based on the caller input The following figure shows an … Continue reading →

You can group extensions to groups. The purpose of an extension group is to allow the PBX system to transfer a call to a group of extensions instead of a single extension. To add an extension to an extension group, … Continue reading →

You can setup a VOIP extension or a physical extension. A VOIP extension is a soft phone running on a computer, and a physical extension is a regular landline or cell phone. For a VOIP extension, select Use Voicent RemoteAgent … Continue reading →