Hi there. I have a very small business and I only have one telephone line. Currently I have multiple calls coming through at the same time and I miss them when I am on the phone. If I had a voicenet call attendant which takes incoming calls would it allow more than 1 caller to […]

There are two types of call transfers:
- blind transfer, and
- queued transfer
A blind transfer attempts a transfer regardless whether the target is busy or not; while a queued transfer attempts a transfer only when the target is not busy, and puts the call on hold (in a queue) if the target is busy.
Music on hold […]

After a caller enters some keys, an auto attendant can:
- transfer the call to an extension, or
- go to a sub-menu (another auto attendant)
If a caller… the system should: An auto attendant responds to caller input defined in the “if a caller” box, and carries out operations defined in “the system should” box. The following […]