Yearly Archives: 2009

After a caller enters some keys, an auto attendant can: – transfer the call to an extension, or – go to a sub-menu (another auto attendant) If a caller… the system should: An auto attendant responds to caller input defined … Continue reading →

An auto attendant (or virtual receptionist) basically tells an PBX system: – What message (prompt) should the system plays to a caller, and – What the system should do (operations) based on the caller input The following figure shows an … Continue reading →

You can group extensions to groups. The purpose of an extension group is to allow the PBX system to transfer a call to a group of extensions instead of a single extension. To add an extension to an extension group, … Continue reading →