Setup PBX Auto Attendant

An auto attendant (or virtual receptionist) basically tells an PBX system:

- What message (prompt) should the system plays to a caller, and
- What the system should do (operations) based on the caller input

The following figure shows an auto attendant that plays a TTS voice “Press 1 for support, press 2 for sales, or dial an extension” to a caller, and if a caller press 1, it transfer the call to extension 802, if a caller presses 2, it transfer the call to the extension group Sales, and if a caller dials an extension directly, it transfers the call to that extension, if a caller enters a wrong key, it goes to sub menu labeled Try Again. A sub menu is just another level of auto attendant.

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