Monthly Archives: October 2010

IVR for Mitel ICP PBX

Posted on October 29, 2010 | By Voicent

Hi! I have a potential customer that has a Mitel ICP 3300 PBX with SIP service. If not mistaken, their current release is the 4.0. Active software load: 10.0.0.10_2. They need an IVR that can integrate with their PBX system. … Continue reading →

Posted in IVR Usage, PBX, VOIP |

Play recording based on Caller ID

Posted on October 27, 2010 | By Voicent

I saw on your tech knowledge base how to Setup IVR Application based on Caller ID and saw that you need the CRM. What I would like to do is play a recording based on the caller ID. So if … Continue reading →

Posted in IVR Usage |

Custom service IVR app

Posted on October 26, 2010 | By Voicent

I need a custom service that is similar to your survey application. The summary need is to dial an 800 service to gather information on a consolidation loan. Eventually I would like to add a voice recognition capability. The specific … Continue reading →

Posted in IVR Usage, Outbound IVR |