Monthly Archives: January 2015
The SaaS Advantage for Inbound Call Centers- Reduce Costs and Increase Performance
The pursuit of excellence is the driving force for every contact center, regardless of size. Then customers receive excellent service, customer satisfaction and loyalty improve and contact centers are successful. However, recent economic events and the overall volatility of the … Continue reading
Posted in IVR Usage
The importance of inbound Call Center Strategic Planning and Budgeting Tools in Optimizing Customer Experience
Key areas of focus for leading corporations are Customer Experience (CX), Net Promoter Score (NPS), and cost reduction. CX and NPS results generally rely on contact center measures such as service level, customer satisfaction, and quality to evaluate service performance. … Continue reading
Posted in IVR Usage
Get an IP PBX – Without High Cost and Complexity
It’s not a secret that small businesses have big communications needs. In today’s modern world, a phone system is a lifeline & a bridge to customers, suppliers and other key contacts. Like their larger competitors, small businesses need an IP … Continue reading
Posted in IVR Usage