Monthly Archives: January 2015

If your business uses an inbound call center, naturally you want the most value from your assets. An inbound call center is a big investment, and you want to get the most from it. You want your employees to be … Continue reading →

IVR – short for Interactive Voice Response – is an automated telephony system that interacts with callers, collects information and directs calls to the appropriate recipient. An IVR system (IVRS) consents a combination of touch-tone keypad selection and voice telephone … Continue reading →

IVR – short for Interactive Voice Response – is an automated telephony system that interacts with callers, collects information and directs calls to the appropriate recipient. An IVR system (IVRS) consents a combination of touch-tone keypad selection and voice telephone … Continue reading →