IVR and VOIP

We have been working with a large client on developing and a testing a custom IVR implementation using our IVR software. Their IVR solution needs to have a near 100% clarity, connectivity and quality in order for their custom IVR implementation to abide by the laws in their area and industry. During the development and testing process of the IVR software and their implementation of it ourselves and the client ran into several issues with confirmation during the calls. After doing everything we could on our end, and the client doing everything they could we narrowed the issue down to the VOIP service provider. Our IVR software reports back many different failure sets to the administrator of the IVR application after each of the call blasts the client performs. Some of the reports they had been getting from the folks on the other end were that the connection was fuzzy and or garbled. The moral of the story is, when you have a mission critical IVR application running you would do well to research a quality VOIP service provider. How to do so is another article all together. However, start by asking what carriers they are using. Cheap very rarely means “good”.