IVR/PBX Hardware Requirement

I am looking to use FlexPBX or IVR Studio. Before staring to buy all kind of hardware in order to put things together, I need to know:

Is it possible to transfer a call answered on line A on line B supposing I have two PSTN lines? I mean one call coming in on line A and instead to have the transfer to an extension line 801, to have the software transfering by dialing on a different external line, let’s say 514-234-4566. Imagine the scenario: Press 1 for ”sales” (goes to ext 801), press 2 for ”service” (goes to ext 802), press 3 for ”tech. support” (goes to an external line 514-234-4566).

I undestand I need at least four modems for this configuration, I don’t know if the software is able to handle the outgoing calls dialing on a specific modem a specific phone number.

Actually, you only need two modems for line A and line B. Use Voicent software, there are two call transfer modes: transfer to phone number and transfer to computer. When a phone call is transferred to a phone number, Voicent software (gateway) relies on the call transfer service on the phone line. So in order to transfer call to support (transfer to phone number 514-234-4566), your phone service must have “call transfer” service. Call you phone company to see whether you have that service and also ask them the exact steps for the call transfer. Transfer to computer is a little different. When a call is transferred to computer, a screen popup will be displayed immediately and the phone audio is (1) transferred to the computer speaker and microphone (you can also use computer headset to talk) if you use VOIP phone service; or (2) you need to pickup the same phone line (like A or B) to talk if you use modem. For more details, please open Voicent Gateway, select Setup > Options > Call Transfer. Click Help for more info.

It is normally easier and cheaper to use VOIP service instead of traditional analog lines. With VOIP, you do not need to buy any hardware, the only requirement is you have a reliable broadband internet connection. You can try Skype, and it should support both transfer to extension and transfer to external lines.