Share This Post:
IVR Design element and transition
I have attached a simple version of what I want to do.
What I get when I run it are multiple pauses waiting for input at each choice stage. What I want is the following:
1. Make an announcement stating the nature of this call. (Announce)
2. Give the user the ability to opt out (YesNo)
3. Record the response to the question: If an election were held today, which party would you vote for? (FirstChoice).
4. Depending on the FirstChoice answer, record the response to the question about what the second choice would be. (ConsSecondChoice, LibSecondChoice, … etc)
5. Exit gracefully after thanking the person.
There is one error in the design. The YesNo element is not necessary. What this design shows is that after the Announcement (Announce elemet), the system is expecting an answer of either 1 or 2; if the caller presses 1 or 2, the system goes to the YesNo element, and is expecting an answer of either 1 or 2.
All you need to do is get rid of the YesNo element. The new IVR design is shown below:
Share This Post: