Skype IVR

Starting from release 6, Voicent IVR Studio supports Skype.

One advantage of Skype is that you no longer need a physical phone line or a voice modem. You can install Voicent and Skype on your laptop computer and making calls anywhere in the world, and receive calls anywhere in the world.

For inbound calls, you can receive calls from other Skype users over the internet for free. In order to allow regular landline phone or cell phone to call you, you must have SkypeIn number. A SkyeIn number is a like a regular number, the caller can not tell any difference from your office phone number. The only difference is that you can receive the call on you computer from the Internet. For IVR system, it does not matter whether the calls are from a landline or internet.

For outbound calls, Skype calls are made over the Internet. Calls to other Skype users are free and calls to landlines or call phones are cheap. For example, calls to any phone number is the US is 2.1 cents per minute, regardless where the call is originated. To call a skype user in Voicent product, such as Broadcast By Phone autodialer, specify skype:username as the phone number; to call a landline, simply specify the phone number with the areacode.

You can also mix use Skype with voice modems to increase the system call capacity.

Voicent also supports running multiple Skype instances to make concurrent phone calls. Each Skype instance represents one line. One SkypeIn number should support multiple incoming calls also.

More information can be found at Voicent and Skype.

Download release 6 here