Inbound IVR

Many businesses and organizations are turning to inbound IVR applications to more effectively communicate with their customers and members. An inbound IVR application can automatically guide customers through each inquiry.

Examples of inbound IVR applications include:

Auto-Attendant and Music on-hold: An auto-attendant IVR application automatically connects callers the person or group they want to reach. To design and deploy such a system usually requires simple point and click operations in Voicent IVR Studio.

Field Services: Field Service organizations can use inbound IVR solutions to enable remote employees to dial in to report inventory information, to collect time information, and/or obtain product information.

Customer Self-Service: An IVR application can automatically answer most common support questions and direct callers to the right solution.

An IVR system enables corporate data access and management from any regular telephone. Voicent IVR Studio provides powerful and flexible software integration methods: HTTP interface and Java interface. HTTP interface allows easy extension and integration with any web site; and Java interface allows generic integration using the Java programming language. Voicent IVR development platform enables developers to create custom inbound IVR applications for any requirement or project.