J2Ee Integration

I am working for a Transportation client who is interested in building an automated system. The requirement is to call a customer who visits their eCommerce website and drops off mid-way during booking process. The system should also connect to an available Customer Service Representative (CSR) automatically so that the CSR can answer queries directly.

I believe Predictive or Automatic Dialler program will help me in this requirement. Suggest me if you have any other products suitable for our requirement. My question is: does your software support integration from a J2EE Application inorder to initiate this service?

Yes, either predictive dialer or autodialer should satisfy your needs.

All Voicent products have command line and web (HTTP) interface, so regardless of the programming language, it should be easy to integrate with other programs. If you want to utilize Voicent IVR Studio for designing your call applications, you have more tools at your disposal. For example, SMTP integration, database integration, external program interface, and native Java program integration. So for J2EE, it is like a native development environment.