VOIP IVR application

Hello. I, we bought a license for your product: BroadcastByPhone Professional, IVR Studio Enterprise Edition, TTS plugin. Now I need some help. I need to set up automatic personalized messages Outbound IVR calls to our customers. Outbound IVR calls to our customer by name and surname.

First, create a new project for BroadcastByPhone from IVR Studio. Then create column for surname. All columnes are accessible from IVR Studio, so when you create a new prompt, you can specify the name and surname to pronounce.

More IVR asks you to confirm personal information. Our client must first establish a new PIN – DTMF, then press # (confirmation) (eg 731 #). More Outbound IVR asks the customer to collect his date of birth DTMF (for example 04.23.1978 – sounds like 04231978), and press # (confirmation). The peculiarity lies in the fact that the program should capture keystrokes on the phone the customer and put the DTMF data in the database.

Use the Digits element in IVR Studio to collect the caller input, and there is a built-in action in IVR studio for database operations. The last entered caller input (pin number of birthday) is saved in a global variable called __VG__LAST_RESULT__, and it can be used in the database action.

Our client can select any PIN for yourself, but it must be exactly 3 digits! No more, no less! How can I set this rule in the program? If the customer is gaining more or less digits – the answering machine says that the format is not correct. The same need to format date of birth. If the client scored more or less than 8 digits, then the answering machine announces not the right format and asked to try again

From IVR Studio, you can specify an action to launch an external program. You can put any kind of required checking in that program. Then based on the result of running the checking, the program can prompt the caller to correct his error or continue.

Another question: We are planning to use the services of VoIP providers. (To call regular landline or cell phone). In this case, we can take DTMF signals from our subscribers and burn them? Can we use multiple calls simultaneously? The program will be able to call together 10 clients and conduct such operations? (Read DTMF pin and confirm your date of birth?)

Yes, you can do simultaneous calls. All you need is to gate a 10-line system, and your VOIP account has at least 10 channels.

To learn more about the program usage, please select Help > Product Walkthrough… from the IVR Studio program main menu. There are also sample IVR applications included in the program installataion.