Integration with CRM

It is with deep pleasure and faith in your understanding that I am sending you this e-mail in which I am needing your help . We are developing a CRM in Java language. The CRM will have two different versions: Windows Application (Desktop application ), and Web Application. The Idea is to integrate the telephony part to the CRM using a TAPI Server.

Voicent Gateway is based on TAPI but provides with a higher level of API, which is a W3C standard called VoiceXML. In addition, all Voicent products have command line and web (HTTP) interface, so you should be able to create your telephony application at a much higher level than TAPI.

In the project will be using Panasonic TDA 600 as PBX.

For the calling part, you can use Skype directly. No hardware is needed. For more details, please see Voicent products using skype.

But if you have to use the PBX, you must provide an analog phone line (the one you use for fax) from the PBX, and use a voice modem to connect the line to your PC.

In that sense I got a couple of questions for you guys:

1) Which of your product will fulfill my needs bearing in mind that I need a desktop and web options and both developed in java?

For outbound calls, you can use Voicent BroadcastByPhone autodialer and/or Voicent AgentDialer. The ideal product or products to use depend on your application. For example, if you want a user the press a key from your CRM app, and automatically call a person, then you can use AgentDialer semi-automatic mode. There is a simple command line for you to do so. If you want to call all your customers in the CRM database, you can do that with BroadcastByPhone.

For inbound application, you can use Voicent IVR Studio. The tool offers easy development of your interactive voice application, and it has a native Java extension mechanism to interface with your application.

You could also directly interact with Voicent Gateway. It is a lower level interface compared with the Application interface, but is a much higher interface than TAPI. For more detail, please see Voicent Developer Network

2) Do you guys can provide us with consulting and development to achieve the goals of our project ?

We provide free email support for general question about using our product.

For developer support, we offer developer annual subscription, or priority email support.

Also, if you plan to resell Voicent products as part of your offering, you can sign up as a Voicent reseller. You can get up to 50% discount for the products you sell.

3)Do we need to buy your gateways in order that our project work?

All Voicent applications are based on Voicent Gateway. For BroadcastByPhone autodialer, it includes an outbound gateway license; for IVR Studio, it includes an inbound gateway license.

4) Can you provide us with an estimation of the cost to fulfill our needs? Best Regards

It depends on which products you want to use. For example, a 1-line BroadcastByPhone autodialer Professional Edition, the price is $499; and 1-line IVR Studio is also $499. For more details, please see Voicent online store