IVR for medical home health company

We’re a medical home health company interested in an IVR system to monitored our staffs members. We need them to call from patient’s house to log in and log out. System must be able to integrate with SQL database to verified valid numbers. Staffs needs to enter their ID to validate their services. System must be able to retreive information to callers as if phone number is correct or not, or maybe to enter other infos as patient ID and others. It’s your system able to interact back and foward with our database as well?

That’s an excellent application for IVR technology.

Voicent IVR Studio has built-in database action to interact back and forward with a relational database. You can configure your SQL statement and have it executed. You can use variables, such as caller Id or staff Id, as SQL statement parameters. The result of the SQL execution is also available to the IVR application.

Besides database action, there are others like Java action, external program action that can be used to extend IVR application. Technically, there is no limit to what you can do for integration.

The best place to start is to download the software and give it a try. You can start with the IVR tutorial from the program Help menu.