I would like to use your software to provide playback of wav files to callers. I need to have the caller be able to choose from many files, perhaps numbering in the thousands. How many wav files can a caller access? It would appear he or she may be limited to pressing the 0-9 keys to make a choice. Is there a way to expand the choices for the caller?

Yes, instead of using the Choice element, use the Digits element. A digits element allows caller input of any length of digits that is ended by a pound sign (#). The captured digits (without the pound sign) can then be used to select your audio files.

The password sample uses the digits element.

This entry was posted on Wednesday, January 16th, 2008 at 9:39 pm and is filed under IVR Usage.