Replace Verizon Business IVR

Hi, I’m looking to move away from Verizon Business IVR to a more flexible and responsive company. My needs are basic and as follows:

1. Inbound
2. Voice Prompt
3. NPA routing after Voice prompt entry
4. Online Real Time routing changes
5. Reporting of call data

Will have 9 voice prompts and 300 routing locations for each voice prompt; so 2,700 locations in all.

Other features or functionality would be nice but this is the required set of features. Please provide quote for setup, monthly fees, per minute fees etc. Thank you,

Yes, Voicent IVR Studio should be able to do all of the above and much more. In fact, Voicent IVR Studio is also a development/authoring environment to create any almost any IVR application you can think of, since it is capable of extending the basic IVR features by interfacing with websites, databases, and programs.

Voicent does not provide hosted solution, so you need to setup the IVR system on your site or on a regular web hosting company. The difference is actually not that much if you use VOIP as your phone serivce. The advantage of Voicent’s approach is that you can save a lot of money on your phone bills. For example, if you setup Voicent IVR using Skype, then all you need to pay is $3 per month per line. For Voicent software, you paid a one time licensing fee to acquire the software, and there is no monthly fee whatsoever after that.

You can download the IVR Studio software to give it a try. It is pretty easy to setup a basic inbound system. We also offer professional services if you need help to design and deploy your IVR applications.